Privacy Statement

This privacy statement describes how Malvales Resort (hereinafter “the resort”, “we”, “us” or “our”) collects, uses and protects personal data from visitors and guests (hereinafter “you” or “your”) to our website and during your stay in our holiday park. We are committed to protecting your privacy and are committed to treating your personal data confidentially and in accordance with applicable data protection laws.

1. Collected data
   1.1 We collect various types of personal data, including but not limited to:
   – Name, contact details and address.
   – Payment information.
   – Date of birth and age.
   – Preferences, interests and special requests regarding your stay.
   – Data relating to your interaction with our website, such as IP address, browser type, pages visited, etc.
   – Information that you voluntarily provide through surveys, forms or email correspondence.
2. Purposes of data processing
   2.1 We process your personal data for the following purposes:
   – Managing your reservations and stay in our holiday park.
   – Processing payments and invoicing.
   – Providing information about our services, offers, promotions and events.
   – Improving our services, website and customer service.
   – Complying with legal obligations and resolving disputes.
   – Ensuring the safety and security of our guests and facilities.
3. Data storage and security
   3.1 We store your personal data in a secure environment and take appropriate technical and organizational measures to protect your data against unauthorized access, loss, theft or modification.
   3.2 We will only retain your data for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.
4. Data Sharing and Disclosure
   4.1 We only share your personal data with third parties in accordance with this privacy statement and when this is necessary for the performance of our services or when required by law.
   4.2 We may share your personal data with third party service providers, such as payment processors, IT support companies and marketing partners, who provide services on our behalf and have strict confidentiality obligations.
5. Your rights
   5.1 You have the right to access, correct, update or delete your personal data. To exercise your rights, please contact us using the contact details at the end of this privacy statement.
   5.2 You have the right to object to the processing of your personal data for direct marketing purposes.
   5.3 If you have any questions or complaints about our data processing, please contact us. You also have the right to lodge a complaint with the relevant data protection authority.
6. Changes to the privacy statement
   6.1 This privacy statement may be updated from time to time to reflect changes in our privacy practices. The revised privacy statement will be published on our website and the revision date at the top of the statement will be updated.

For any questions or clarifications regarding this privacy statement, please contact us using the contact details below:

Phone number: 0059996882158 Email: info@malvales.com

Last updated: 10-06-2023